He’s Not a Bad Person, He’s a Broken Man
You could tell that, despite his bad behavior, Iyanla really took a liking to Jay. She was kind to him even as she was still doling out her tough advice. She told him several times that she was going to blow his world up before letting him know that she still loved him. But she also let the women know that Jay is a manipulator and while he might not mean to hurt the women, he’s so broken that’s exactly what he’ll end up doing.