Mistakes You Make When Apologizing

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conflict resolution skills

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Some tips for apologizing

Dr. Jackson shared with us some of the ways she helps clients resolve conflicts with loved ones when an apology is in order. “I coach clients through apologizing to loved ones by talking about and exploring the following: making sure to talk about and address the concern and doing so in a timely manner; exercising humility; focusing on how your actions made the other person feel; focusing on the best interests of the other person.” A lot of that requires stepping out of the place of wanting to conserve your feelings or reputation. It even means releasing the idea of you feeling better. Apologizing is meant to be uncomfortable. You’re taking on some discomfort because you caused someone else discomfort. It’s a rebalancing of the scales and it might hurt a little.

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