Mistakes You Make When Apologizing

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conflict resolution skills

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Having expectations

“When giving an apology don’t expect the person to be in a place to hear much of what you have to say about the matter,” Dr. Jackson says. “When people are upset, it’s difficult for them to think or act rationally.” Their hurt feelings may overpower their ability to see the situation clearly for a while or to set their pride aside and accept your apology. “Do not expect an immediate acceptance of your apology or expect an acceptance of your apology at all,” she adds. Remember that you’re giving this apology to the other person for their benefit – not for yours. So walking in there hoping to leave feeling fully absolved is a way of setting yourself up for disappointment, and again, not the right reason to apologize.

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