When you’re starting from scratch, moving scams can make a huge transition even worse. Some scammers advertise at extremely low rates and then increase the rate once the items are moved; some will refuse to deliver an item until additional payment is made. Understanding what to watch for could help you protect your house, your finances, and your sanity.
When it comes to scams and fraud, many U.S. adults are worried. AARP Research found that their typical worry rating about scams and fraud was 7.1 on a scale of 1 to 10, and 30 percent of those surveyed were worried they would become victims of such. And considering that moving is often a major life transition, this fear is amplified.
That concern grows when your furniture and memories are in someone else’s truck. Consumer advocacy groups report an annual increase in complaints about “fake” moving companies and unexpected charges. In addition to causing stress, a poor move can also cause financial problems and disrupt budgets and timelines for Black women who are working, raising children, and relocating.
What Are The Top Three Scams That Happen With Moves?
Moving scams cost victims millions each year, so knowing the warning signs pays off. Below are three of the most common moving scams people fall victim to:
Lowball quote: A moving company quotes you a very low estimate in advance, and when you hire them, they charge double the estimated amount once they arrive at your home on moving day.
Hostage load: Moving company workers pick up all your belongings, then tell you they won’t drop them off unless you pay them extra.
Fake company: Someone uses the name/logo of an actual legitimate moving company’s website and vanishes when you make a deposit.
These types of scams can vary in their level of sophistication; however, both can end up costing you a lot of time and/or money.
What Should You Not Say to a Scammer?
Some frauds may create a false story to try to get you to follow suspicious links or download attachments. Don’t give your banking information, Social Security number, or ID through a text message or email to anyone you have not verified. Also, if a moving company requests payment via Cash App or a gift card, this is another red flag.
How Moving Company Scams Get People To Let Their Guards Down
Moving is chaotic and emotionally charged. At this moment, you are likely packing, working, and planning all simultaneously. This is exactly why scammers take advantage of the stress and chaos when it comes to hiring a professional moving company or the cost of moving a house.
What Red Flags Exist Within a Mover’s Credentials and Reviews?
Many moving company rip-offs begin with a fake website/profile that appears legitimate but quickly falls apart upon further research. Pay attention to the red flags listed below:
No license number: All reputable movers have a valid USDOT number, which can be looked up.
No legitimate business address: Be wary if the mover provides a post office box or does not have an actual office location.
Too many negative reviews: Review sites are full of people who were ripped off by unscrupulous movers, so check for common issues like “late deliveries” or “damaged belongings.”
Name changes: Reputable businesses don’t change their name frequently.
Taking 10 to 15 minutes to verify your potential mover could save you thousands.
How Pressure Tactics Influence Your Decision To Hire a Moving Company
Do either of the following pressure tactics sound like something a potential mover has said to you? “You need to book now, or else you’re going to miss your appointment.” “We only have one truck left!”
Yes, pressure works well to encourage you to act quickly. However, don’t let it happen.
Always ask for a written estimatethat includes each service you requested, so there won’t be any surprises regarding the local moving cost and the price of moving house.
Protecting Yourself As a Consumer
Even though companies are regulated, problems can still occur. Don’t panic.
Document any damage or loss immediately
Report the problem to the Federal Motor Carrier Safety Administration (FMCSA) and your state Consumer Protection Agency
Save all documents related to the move, including email and/or text messages
Lastly, contact an attorney or call a local Legal Aid Office
Check which states the moving company operates in and whether they are relocation specialists nationwide. It’s also worth asking whether they offer moving storage services, so you can store your belongings temporarily while you wait for your new home.
Frequently Asked Questions
If A Mover Asks For Extra Personal Information, What Should You Do?
You have a right to ask why they need it and how they will use it. Don’t feel obligated to provide Information if the request seems odd.
How Do You Protect Valuables While Moving?
Always keep your cash, jewelry, passports, important papers (like birth certificates), and family treasures with you. Never place these personal items into a moving truck.
Can You Trust a Friend’s Moving Company Referral?
An endorsement from a friend may be beneficial. However, it does not confirm whether the company is legitimate.
What Do You Say When Your Moving Date Has Changed?
You should ask what will happen if the movers arrive late or if the delivery date changes. It can cause problems for you depending on the nature of your job/school schedule and/or hotel/storage arrangements.
Could a Moving Dispute Have Negative Credit Implications?
Yes. A dispute over a moving charge could result in a collections claim against you if you don’t pay a bill.
What Can You Learn From the Questions That a Mover Asks You?
Pay attention to how the mover answers your questions. A reputable company will provide clear responses to all your inquiries.
Don’t Let Moving Scams Ruin Your Dream Move
A move is supposed to be an enjoyable experience. It shouldn’t leave you feeling anxious about moving scams. Checking for licenses, reading reviews of your movers, and telling them “no” when they use high-pressure tactics will help keep your house safe and your wallet intact.
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