Retailers Loosen Up on Returns
(Wall Street Journal) — Some major retailers are making it easier to return gifts this holiday season, after years of tightening policies and generating complaints from consumers. Best Buy Co. this month became the latest large chain to loosen its return policy when it eliminated a 15% “restocking fee” on electronics that had stirred a storm of opposition from consumers on Twitter and Facebook. Macy’s Inc., Toys “R” Us Inc. and OfficeMax Inc., among others, also have relaxed return policies from last year, said Edgar Dworsky, founder of Consumerworld.org, which has conducted an annual survey of retail return policies for the past seven years.
