What Happens When You Listen More And Talk Less - Page 10
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You understand motives
You get to learn peoples’ motives more—what makes them tick, what makes them feel safe, what makes them feel insecure, and what they really want. That makes every interaction, from social to professional, much easier. You may learn that, for your boss, it isn’t about the office appliances being perfectly organized—it’s about feeling respected in her office.
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