For Some Bosses, Tough Love Isn’t Easy to Give

April 29, 2010  |  

(WSJ.com) — For some small-business bosses, wielding authority doesn’t come easy, often to their detriment.

Nick Kenner, co-founder of Just Salad LLC, a New York restaurant chain with 170 employees, says earlier this year he didn’t clearly warn a manager about the consequences of failing to meet certain goals before firing him. Had Mr. Kenner been more forthcoming from the start, the manager “would’ve had a better shot at succeeding,” he says. And Mr. Kenner might have saved himself the trouble of finding and training a replacement.

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