good listening skills

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Arguments pass quicker

It’s amazing how much quicker arguments go by if you just listen more. Allowing someone to speak his peace—the whole way—without interrupting to defend yourself, lets you gather all the information you need before responding. It may even show you that there’s nothing to say other than, “I’m sorry you feel that way” or “You’re right.” Or, it may show you you’re dealing with someone unreasonable, and you won’t waste energy on this discussion.

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