All Articles Tagged "crisis management"
Scandal shines as the new show to watch with Kerry Washington in its leading role. Airing on Thursdays at 10 p.m. on ABC, the show took the number one spot in the ratings for its time slot during its second week. Grey’s Anatomy showrunner, Shonda Rhimes, created the fast-paced drama that showcases Washington as the owner of a crisis management firm in Washington DC.
The series is a propelled by Black girl power, basing its scandalous plotlines on the career of Judy Smith, a noted African-American political-crisis-management expert and former White House aide. Smith has managed the fallout for some of the biggest headlines in recent years including the Monica Lewinsky scandal and Michael Vick’s dog-fighting charges. Surprisingly, this is television’s first foray into the dramatic world of crisis management.
While the show is only inspired by Smith’s career, taking more than a few liberties for the sake of storylines, many business lessons can be learned from the crisis management field. Crisis managers view every crisis as an opportunity. Here are a few tips to help you think like Washington’s astute character Olivia Pope, so you can handle any business scandal like a pro.
- Anticipate threats and prepare for them. You should be able to identify the top threats facing your company. Decide how you’ll face them now, so you don’t have to plan in the midst of crisis.
- There is no excuse for being unprepared. Every company should have a crisis plan in place. Establish a crisis communication team, at minimum it should consist of you, a public relations advisor, and a lawyer. No one outside of this team should make any crisis-related decisions or speak on behalf of your business.
- Write down everything. When dealing with sensitive situations, a written record of what transpired is the best way to protect yourself.
Read the rest of this entry »
(Social Media Examiner) –When most people think about the advantages of using social media for business, they immediately think of the marketing benefits. However, many businesses are starting to use social media as a tool for listening and providing customer service. When a crisis or emergency erupts, the power of social media can be an amazing tool for businesses. A crisis can include anything from a simple website outage to negative publicity. This article will reveal how to use social media during a crisis and provide many examples you can model.