RIM Struggles to Overcome BlackBerry Outages

October 13, 2011  |  

(NY Times) — Research in Motion said Thursday that it is still trying to restore full service for BlackBerry customers spanning five continents.

The  company, which not only makes the phone but also operates the worldwide BlackBerry network, said on its Web site that services across  Europe, the Middle East and Africa had  improved significantly, and that services  in the United States, Canada and Latin  America were “progressing well.”

“We’re seeing steady improvements,” co-chief executive Mike Lazaridis said in a video posted on the site. “We expect to see continued progress and possibly some instability as the system comes back to normal service levels everywhere.”

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