Not Today Satan: Illinois Dairy Queen Closed After Owner Calls Customer The N-Word

January 9, 2017  |  

The owner of a Dairy Queen owner in Zion, Illinois acted up recently and is paying steep consequences for it.

The conflict started last Wednesday when 21-year-old Deianeira Ford asked for a 5 dollar refund because she didn’t receive all of the food she’d ordered. James Crichton, the store owner, responded to Ford’s request by calling her the N-word.

Ford’s daughter who was with her at the time, turned and asked her mother what it meant.

When Ford asked for Crichton’s name, he said, “Bill Clinton. Better yet, Donald Trump.” Then he told Ford to go back to where she came from.

After news of the incident spread, Crichton issued an apology, released through the Dairy Queen spokesman.

“I take full responsibility of my actions. As the owner of this restaurant, I should be a model for others. My actions were inexcusable and unacceptable.”

But his apology was not enough to stop the Dairy Queen corporation from closing the store. Hours after Crichton released his apology, Dairy Queen released a statement of their own.

“We are in the process of terminating the franchise rights of the owner of the Zion, IL Dairy Queen location, effective immediately. The recent actions of this franchisee are inexcusable, reprehensible, unacceptable and do not represent the values of the Dairy Queen family, our employees, fans and other independent franchises around the world. The restaurant will be closed until further notice. We expect our franchisees and their employees to treat every single person who walked through their doors with the utmost dignity and respect. Nothing less is acceptable.”

Ford posted this message on Facebook after the restaurant was closed.

Veronica Wells is the culture editor at She is also the author of “Bettah Days.” You can follow her on Facebook and Twitter @VDubShrug.

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