Woman Sues United Airlines For $5M For Poor DirecTV In-Flight Viewing Experience
A woman is slamming United Airlines with a whopping $5 million lawsuit because her $7.99 in-flight DirecTV did not work as advertised, USA Today‘s Road Warrior Voices blog reported.
The claimant is Cary David, a New Jersey resident, and she was none too happy when her paid viewing experience lasted just 10 minutes during a four-hour flight from Puerto Rico. In retaliation, David filed a class action lawsuit against United.
You might be thinking that figure is excessive. But David is not suing for the poor Wi-Fi service, per se. She is suing the airline for failing to disclose that the DirecTV service is not functional when the plane is outside continental U.S. or over water.
“Basically, she was given no indication that she would be paying nearly $0.80/minute to watch live TV, and so that, and only that, is why she ended up the fool,” Road Warrior Voices said.
The $5 million, David stated in the suit, is to be shared among “all consumers who purchased DirecTV service or WiFi service on a DirecTV equipped plane from January 1, 2012 through and including the date a judgment is entered in this action.”
So far, there is no indication if anyone else added their name to the class action suit.
United Airlines released a statement in response to David’s case and said the lawsuit is “without merit both factually and legally”:
“On our DirecTV-equipped planes, we clearly inform our passengers in writing on the screen before they confirm their purchase that ‘Live DIRECTV programming is not available while the aircraft is outside of the continental United States’ and that ‘Wi-Fi service is available over the continental U.S,’” a spokesman for the airline said.
If this is true, then Ms. David, you lose.