Be A Hashtag Heroine! 6 Social Media Etiquette Skills Needed For Your Company’s Success

January 2, 2014  |  

No One Likes to Be Ignored

How angry would you be if you asked a company rep a question, in person, and they took ages to even acknowledge your presence? You’d be livid! It’s the same scenario when dealing with social media users. Quick responses, no matter how angry or disgruntled he or she may be, will have you right back in their good graces! Take a lifetime and an eternity, however, and you may lose a consumer — and a follower.

Take Gap, for example. A hooligan defaced one of their ads featuring a Sikh model and a Twitter user was outraged. Faster than the speed of lightning, Gap responded and took care of the issue. The consumer is happy; Gap gets recognition. Win, win!

Trending on MadameNoire

Comment Disclaimer: Comments that contain profane or derogatory language, video links or exceed 200 words will require approval by a moderator before appearing in the comment section. XOXO-MN