McDonald’s Hotline Caught Telling Employee To Sign Up For Food Stamps

October 27, 2013  |  

Remember the woman who got arrested for telling off the McDonald’s president? Well, Nancy Salgado is back it again. This time she’s going after the McResource Line — the fast food chain’s employee hotline, Business Insider reports.

Salgado — a mother of a 7-year-old daughter and 2-year-old son — scolded Jeff Stratton, McDonald’s president, during his speech three weeks ago. She made sure to tell Stratton that she’s worked at the fast food chain for 10 years and still makes a measly salary of $8.25 an hour. Salgado was then arrested for her outburst.

Realizing that not even the head of McDonald’s would help, the mother of two called the McResource line to improve her dire situation. She expected that the hotline would allow her to take advantage of company resources. Instead the operator just directed Salgado to federal assistance programs. She recorded the call and sent the exchange to Low Pay is Not Okay, a fair labor advocacy group:

“Hi, I’m Nancy. I wanted more information about some help that I need,” Salgado said when she called McResources.

“I can give you a number that will be helpful. You can ask about things like food pantries. Are you on SNAP? SNAP is Supplemental Nutritional Assistance Program,” the operator said.

“Did you try to get on Medicaid? Medicaid is a federal program. It’s health coverage for low income or no income adults — and children,” the operator explained after Salgado asked for medical help.

“I was pretty upset,” Salgado told Business Insider. “It makes me mad because I was expecting another answer instead of, ‘Here’s how you can get federal money.'”

McDonald’s responded with disbelief. “This is […] obviously an edited video,” McDonald’s responded. “The fact is that the McResource Line is intended to be a free, confidential service to help employees and their families get answers to a variety of questions or provide resources on a variety of topics including housing, child care, transportation, grief, elder care, education and more.”

Low Pay is Not OK called the conversation “outrageous.” Poorly paid workers leave taxpayers to shell out $7 billion to help low-income employees maintain a sustainable life. Fifty-two percent of fast-food employees rely on federal safety nets.

“McDonald’s doesn’t want to pay its workers more. It wants you to pay its workers more,” Low Pay is Not OK concluded.

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