The Art Of Complaining: How To Speak Up And Get The Results You Want
Make the Right Call
If you are complaining about your mobile phone service, contact the company first. “Start with ‘I have a question about my bill.’ If you open with an accusation then they will be on the defensive,” suggests WikiHow. Go through the bill with the rep and explain why you think it is incorrect. And ask for the agent’s full name and ID number, which they must provide.
Again, if the agent cannot help you, ask for a manager or supervisor. If you can’t get the issue resolved, write a letter to the company and contact the Federal Communications Commission’s Consumer and Government Affairs Bureau.