Business Advice: Using Customer Service to Create A Great Customer Experience

March 18, 2013  |  

We recently wrote about the retailers that were rated the worst for customer service. Bad service happens. But it doesn’t have to be that way!

For small business owners, offering customers good service can be the difference between repeat business and no business. We emailed Jeanne Bliss, author of the book Chief Customer Officer: Getting Past Lip Service to Passionate Action as well as I Love You More Than My Dog: Five Decisions That Drive Extreme Customer Loyalty in Good Times and Bad, three questions about modern customer service and what it means to give your patrons a great “customer experience.”

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