Radio Shack Receipt Labels Customer ‘Ugly Itch’ from ‘Ghettohood, USA’

March 15, 2012  |  

I swear you can’t make this stuff up. Shanae Lewis, a young black woman who stopped in Silver Spring, MD, to pick up a cassette tape adapter at Radio Shack on her way to DC, had a less than positive customer service experience when she found inappropriate comments on her receipt.

It seems the store clerk wasn’t too thrilled that Shanae requested a refund after asking for a bag to place the adapter in. Montgomery County charges a mandatory five cents for disposable bags as part of its Water Quality Protection Fund and Shanae didn’t want to pay the fee. She insists she requested the refund nicely, although the clerk was noticeable annoyed—and then she found this description of her on the receipt:

ugly itch,

ghettohood, usa,

Tattooville, MD

Shanae said she couldn’t believe what she read when she saw the receipt outside of the store. She immediately returned and requested to speak with a manager, who greeted her with curse words as the employee, who is black, excused the words as a joke. Shanae said her shock quickly turned to anger because the words were not only inappropriate, they’re not true. She told ABC news:

“To be displayed as something like that because of my ethnicity or because I’m from Baltimore is discriminatory. I just got the tattoos on my arm for my son that passed away from SIDS and my mother that died 10 months later. I’m not a ‘hood, ghetto person –that’s just totally not me.”

Shanae escalated her complaint to Radio Shack’s corporate office who apologized for the incident and offered her a $100 gift card. The company also says it has taken the “strongest action available” against the employees, but Shanae says if that doesn’t mean they’re fired, the action isn’t strong enough.

“I think both employees need to be terminated and I don’t believe they should even receive unemployment benefits. If they wanted their job, they would know how to treat a customer.”

At the very least, Shanae says she will never shop at Radio Shack again and she plans to return items she purchased over the last several weeks to the store as well.

How do you think the store manager and clerk should be punished for their actions?

Brande Victorian is a blogger and culture writer in New York City. Follower her on Twitter at @be_vic.

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