Are Your Clients Costing Your Company?
(Entrepreneur) — Sooner or later, most businesses reshape their clientele for one of two reasons:
- On the proactive side, businesses part with low-profit customers to focus on those who deliver greater bottom-line results.
- On the reactive side, businesses sever relationships with customers whose demands abuse company policies and damage business profitability and morale.
Either way, parting requires effort and finesse.