Are Your Clients Costing Your Company?

January 19, 2011  |  

(Entrepreneur) — Sooner or later, most businesses reshape their clientele for one of two reasons:

  1. On the proactive side, businesses part with low-profit customers to focus on those who deliver greater bottom-line results.
  2. On the reactive side, businesses sever relationships with customers whose demands abuse company policies and damage business profitability and morale.

Either way, parting requires effort and finesse.

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