You’re allowed to ask questions
The staff seems rushed and they are, but you’re allowed to ask questions. If they say they’re going to run a test, you can ask what the test is for. If they say they’re giving you a medication, you can ask what it is for. If they use a term you don’t understand, you can ask them to translate. They will answer—they’ll never say, “I don’t have time for this.” You have a right to know what’s going on with your own health.