Why I Put My Employees Ahead Of My Customers
(Forbes) — Here at HCL Technologies we developed a management approach called Employees First, Customers Second that has become known around the world. It is not what you might think. It isnot a human resources initiative, as many seem to assume. “It’s an employee satisfaction program,” one person who heard about it said. “It involves picnics.” No. It is about employees, but it’s not about HR.
