Source: thisisrnb.com

This past weekend, Kelly Price posted on Facebook and tweeted about the poor customer service she and her husband experienced with United Airlines. Now, the singer/actress has started a petition on Change.org blasting what she called the “classist, racist practices hidden in corporate code”.

It started on Saturday night when Kelly Price says that a United Airlines agent in Houston named Stephanie asked her to go to the back of the coach passengers line. Kelly says she was in the line with the Premier and First class ticket holders and that Stephanie didn’t check her ticket first before sending her to the back of the “other line”. The singer alleges that Stephanie then helped the “nonblack man in a suit” instead of her. Kelly tweeted that the co-workers stood by while the agent yelled at her and when Stephanie realized her mistake (and that Kelly was indeed a Premier and First Class ticket holder), she didn’t apologize.

The Queens native kept it classy and filed a formal complaint with United Airlines, but she didn’t stop there.

She has started a Change.org petition titled “Demand United Airlines Treat ALL Passengers Fairly”. According to the website, she is petitioning: The President of the United States, The U.S. Senate, The U.S. House of Representatives, The Governor of CA, The CA State Senate, The CA State House and Jeff Smisek President United Airlines (United Airlines).

Her petition reads:

Profiling passengers is a common thing with air travel. The world has changed and traveling has not been the same since 9-11. The discomfort and sometimes annoying process of getting from here to there is a cross we all bear in this country to insure the safety of all Americans when we travel by airplane. Unfortunately, some use this as a bullying tool.

On Saturday June 23, 2012 I was bullied by Stephanie a United Airlines employee when she assumed I was not a first class passenger and refused me service at the Customer Service/Rebooking counter in Houston. Even once she realized she was wrong she still ignored me and refused to help me. Her co-workers also ignored me. When I asked to see her name on her badge she hid it and began to scream out loud that I was harrassing her in an attempt to have security come an remove me. I am not a terrorist. I am not a criminal. Had Stephanie (The United Airlines Employee) been successful in her attempt to have me removed I would have likely been arrested and certainly not allowed to travel that day.

As American citizens we are entitled to each have the same civil liberties and basic rights. I want United Airlines to have mandatory Cultural Diversity and Tolerance training for ALL employees of their company. I want United Airlines to implement better checks and balances that insure their employees CANNOT misuse their “authority” with customers and passengers. I want a United policy that demands the immediate termination of a United Airlines employee who discriminates or violates the civil and/or consumer rights of a customer/passenger in either of these manners. Classist, Racist practices hidden in corporate code cannot be tolerated. If we don’t speak out this will never change.

After talking about her ordeal, Kelly tweeted: I wish I knew 600,000 miles ago what I know now about @United. 600k that would be the # of miles I’ve flown on YOUR airline in the last 5yrs.

600-thousand miles is a lot and I’d be interested to know if she’s had a negative experience in the past. United Airlines is the world’s largest airline but last year, in a story titled America’s Meanest Airlines: 2011, US News and World Report ranked United as the “Worst Major Carrier”. The LA Times reports that the latest statistics from U.S. Transportation Department show United is the most complained-about airline in America by far.

Kelly says her complaint isn’t about money or fame, but about her civil rights being violated and that no one (celebrity or non) should have to put up with that.  More than 500 people have signed her petition so far. Given the track record of Change.org and the major movements it has sparked around the country, it’s likely this petition will reach the necessary eyes and ears in the corporate office, possibly sparking a change in the company…or at least getting Kelly Price a sincere apology.

What do you think about Kelly Price’s petition?

Alissa Henry is a freelance writer living in Columbus, OH. Follow her on Twitter @AlissaInPink

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