All Articles Tagged "customer relations"
5 Tips for Dealing with Complaints on Twitter
(Mashable) — Every business, blogger, and the rest of us on social media have experienced it: someone just called you out on Twitter or in a blog. It’s all too easy to get frustrated and respond with something that will just make the situation worse (“I’ll give you a refund right away… oh wait, you didn’t actually pay for this!”) or to take it personally and get upset.
Top Consumer Complaints in 2009
(New York Times) – The fastest-growing consumer complaint in 2009 was about bogus offers to help save homes from foreclosure, according to a new survey of state and local consumer agencies released Tuesday. The 2009 Consumer Complaint Survey Report was conducted by the Consumer Federation of America, the National Association of Consumer Agency Administrators and the North American Consumer Protection Investigators and is their 15th report on top consumer complaints. The latest results are based on a survey of 33 state, county, and city agencies from 18 states on the most common complaints received from January 2009 through December 2009.
The Overlooked Piece of Social Media Real Estate
(Social Media Today) — A few weeks ago I experienced a poor customer service experience that I blogged about here. Out of a subtle rage I decided to research all I could about the company and make as many people aware of my experience so others could avoid running into a similar situation. What I discovered borderline shocked me. When researching online, most of my consumer reports and experiential information regarding that company came in the form of message boards. I had almost forgotten about them.
