Victoria’s Secret Removes On-Call Scheduling From Business Policy

July 15, 2015  |  

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Victoria’s Secret tells Buzzfeed News that it has decided to change their business development practices by no longer use on-call scheduling in its chain stores. This major policy reversal means retail employees will not have to be fearful about losing their jobs if they cannot make an unexpected shift. And they won’t be deprived of the compensation they thought they’d be making when they made room in their schedule to work and then weren’t called in.

In order to improve their practices, Victoria’s Secret will notify their employees in advance about the shifts that have “extensions” and require them to work extra hours past shift schedules. Employees will also be able to schedule overtime if they want.

The changes come after Victoria’s Secret was sued in California. The lawsuit was based on cases where employees reported in for work or were available for on-call shifts. However when employees arrive at the store, their shift and its compensation was canceled. The lawsuit also claimed employees may be scheduled for more than 30 hours of work for a five-day period in a week. Despite this, they may only actually work for only 10 of those hours because of the call-in shift practice.

Buzzfeed’s report reveals: “Historically, working ‘on call’ has been an accepted downside of the job for doctors, police officers, and other emergency responders. They’re compensated for the hassle of such shifts, which typically involve unpredictable, urgent situations. Only recently have retailers ramped up the use of such shifts, without pay, for the less pressing need for a body on hand to ring up sweater purchases and unlock fitting rooms.”

Although the judge threw out the case, lawyers for Victoria’s Secret estimated what the payout to employees who were on call during the years of July 2010 to August 2014 would be if they were to pay back employees. It equated to $25.1 million and that only accounts for the part-timers who live in California.

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