McDonald’s Hotline Caught Telling Employee To Sign Up For Food Stamps

October 27, 2013  |  

via The Real News Network, <a href="Bikeworldtravel /“>Bikeworld Travel/Shutterstock.

Remember the woman who got arrested for telling off the McDonald’s president? Well, Nancy Salgado is back it again. This time she’s going after the McResource Line — the fast food chain’s employee hotline, Business Insider reports.

Salgado — a mother of a 7-year-old daughter and 2-year-old son — scolded Jeff Stratton, McDonald’s president, during his speech three weeks ago. She made sure to tell Stratton that she’s worked at the fast food chain for 10 years and still makes a measly salary of $8.25 an hour. Salgado was then arrested for her outburst.

Realizing that not even the head of McDonald’s would help, the mother of two called the McResource line to improve her dire situation. She expected that the hotline would allow her to take advantage of company resources. Instead the operator just directed Salgado to federal assistance programs. She recorded the call and sent the exchange to Low Pay is Not Okay, a fair labor advocacy group:

“Hi, I’m Nancy. I wanted more information about some help that I need,” Salgado said when she called McResources.

“I can give you a number that will be helpful. You can ask about things like food pantries. Are you on SNAP? SNAP is Supplemental Nutritional Assistance Program,” the operator said.

“Did you try to get on Medicaid? Medicaid is a federal program. It’s health coverage for low income or no income adults — and children,” the operator explained after Salgado asked for medical help.

“I was pretty upset,” Salgado told Business Insider. “It makes me mad because I was expecting another answer instead of, ‘Here’s how you can get federal money.'”

McDonald’s responded with disbelief. “This is […] obviously an edited video,” McDonald’s responded. “The fact is that the McResource Line is intended to be a free, confidential service to help employees and their families get answers to a variety of questions or provide resources on a variety of topics including housing, child care, transportation, grief, elder care, education and more.”

Low Pay is Not OK called the conversation “outrageous.” Poorly paid workers leave taxpayers to shell out $7 billion to help low-income employees maintain a sustainable life. Fifty-two percent of fast-food employees rely on federal safety nets.

“McDonald’s doesn’t want to pay its workers more. It wants you to pay its workers more,” Low Pay is Not OK concluded.

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  • feuz17

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  • MarriedMomOf2

    Wait…..who works at a minimum wage job for 10 years? I worked there for 6 months, left to go do a paid internship (thanks to me being Microsoft and CompTIA A+ certified at a vocational college while working at Mickey D’s) at this place for IT specialists and eventually got a higher paying job there.


    College is not for everyone, and some of us who have a college degree, still can’t find work with decent pay, so it is a catch 22 situation.

  • Lala

    McDonalds Has to do better, I think this story needs to come out and we must demand change. I’m in college trying to become a doctor and I work part time at a retail store and bring home $150 a week. But i have no bills to pay, I have no children to take care of and still I find it a struggle. I really can’t imagine how this lady takes care of her home.

  • Val

    No one should work 40 hours a week and then need to apply for welfare. And, a multi-billion dollar a year company can afford to pay more. They are just so greedy that they’d rather have tax payers provide the extra needed for their employees to survive than make a little less profit and pay a living wage.

    Also, those saying these workers should have gone to college are just talking but not thinking. There are millions of Americans who have not gone to college. That’s the reality. So, we need to deal with what is, not what you wish was. And these people not only need jobs but need jobs that can support them. If they weren’t working then you would be the same ones telling them to go down to McDonald’s to get a job.

  • Let It Be

    This is why an education is important. Why are so many women making such poor choices? Where are the fathers of these children?

    • ATLQT

      Plus these are not meant to be career jobs! In ten years you would think she could have found her way to a school somewhere. My first job out of undergrad paid $9.50 /.hr AND I had student loans. I don’t mean to sound insensitive but this has really gone too far!

      • Let It Be

        Exactly! That’s why I am totally not understanding the reason behind the wage increase that the workers are requesting. Those types of jobs are stepping stones or a means to get back on your feet; not careers! I’m like you. I don’t want to seem insensitive but I’m finding it hard to feel sorry for her now. Way did she expect from them? Why wasn’t she up for some sort of promotion after 10 years?

        • ATLQT

          What will end up happening is that fast food places will require a degree to work for that increased salary if it is forced and they have every right too! I can see giving some increase, yes. It’s fair. But all these demands are ridiculous. I read $15/hr on some sites. Really, to flip burgers ?!

          • Let It Be

            YES! Here in St. Louis, they were rallying for $17/hr! And you are right about the degree requirement. In Chattanooga, TN there’s a new pet center that requires degrees for dog catchers. DOG CATCHERS! They said they were taking notes from other cities who had many complaints from others about the wages. Now I see why.

        • staygolden

          It’s not meant to be a career, but we shouldn’t have to foot the bill for them either. There is no reson that mdonalds asnt supposed to raise their minimum wage in 10 years.

          • Let It Be

            The minimum has been raised. By law, it has to be. You are not entitled to receive $17/hr at a job that doesn’t require many skills at all. A raise? Yes, by all means give people who do a good job a raise/promotion. How are you at a job for 10 years with no progression? We are not footing the bill because of McDonalds. We are footing the bill because of poor life choices.

            • staygolden

              If McDonalds can afford to pay more, but chooses to refer their employees, who make them those billions, to public aide there is a serious problem. I didn’t say 17/hour, you did. But since we’re talking about it, minimum wage should be proportionate to the cost of living. No person who busts their hump all day, IN ANY FIELD, should go without food or shelter. Because regardless of whether or not you feel they are shooting high enough, they are waking up every day and making it to their shift. They shouldn’t be punished by going hungry because you don’t like their career choices. And you, nor I, should be paying for their food when they have a job.

          • Gabie Aldrich

            It’s sad how the folks who work in the service industry is being treating like a red headed step child! at least they are working! and I think they do deserve the pay that they are asking for!

    • staygolden

      College isn’t for everyone, but Mcdonalds can affored to pay more. They, nor walmart should be putting the burden of their employees on the state.

      • Let It Be

        Life is about is about choices. This woman made the choice to stay in a dead end job. Most of the people who say that “college isn’t for everyone” are those who didn’t go/finish or they are not happy with their current life situation; others couldn’t afford it. If you make the choice to not go or you are not able to go to college, understand that there needs to be a plan in place to take care of yourself because life is not free. This goes full circle. If you make minimum wage, don’t go having children especially with no spouse/partner to assist in their financial care. I’m sure that too many people are over the excuses that are made by people like her. 10 years is a long time to be stuck in the same spot.

        • staygolden

          You make valid points, and yes a person can choose to stay in a bad job, or they can choose this or that, whatever. Fact is that McDonalds will always be around so someone has to work there. That is a multibillion dollar corporation and they are telling their full-time employees to get on public aide. Isn’t that what people always want to scream at people on aide ‘get a job’, well these people have one. You’re placing the blame in the wrong place, because 17 or 37, if you have a full time job, there is no reason that you shouldn’t have some kind of health benefits, and you certainly shouldn’t have to get food stamps. As for your comment about the people who say “college isn’t for everyone”, everyone can learn, but the college environment isn’t for everyone, some people can’t handle it and others don’t need it. There are people with degrees that are complete dumbasses who will never get a job. And there are people who didn’t finish high school that are brilliant geniuses and work super hard. Completing college is not the barometer for intelligence or drive.