Ever find yourself tongue tied at the most inopportune moments? Being able to hold a great conversation is essential in all aspects of business — from interviewing and networking to schmoozing new clients and closing the deal. In the book Playing to Win: How Strategy Really Works A.G. Lafley, Procter & Gamble’s newly re-installed CEO, writes “People’s default mode of communication tends to be advocacy–argumentation in favor or their own conclusions and theories, statements about the truth of their own point of view,” reports Inc.
He suggests instead: “The stance we tried to instill at P&G was a reasonably straightforward but traditionally underused one: ‘I have a view worth hearing, but I may be missing something.’” According to Lafley, such an approach is more likely to promote problem solving than meetings where each participant argues their point of view.
So how do you hold a better conversation? A few tips.