The Art Of Listening: Are You Really Hearing What’s Being Said?
It’s important to get your point across, but sometimes it pays more to listen to what is being said rather than speaking. A person who is good at listening will be valued in the workplace. And good listening isn’t just being quiet. Nor is it “simply waiting for your turn to say something or show off your brilliance, but engaging with what’s being said, building on it, reacting with thoughts and emotions, and showing that you understand or want to know more,” as blogger Janet Choi notes in iDoneThis.
In this digital age the art of listening is disappearing. But for business, good listening is always critical. Bad listening results in incomplete information and poor decisions. “When you don’t take care to listen and pay attention to the people around you, you miss out on crucial information,” according to Choi. “And bad listening is ultimately a waste of time. If poor listening leads to misunderstanding, disengagement, and poorer decision-making, that means more time is required to arrive at accurate information, good decisions, and a righted course,” explains Choi.
Here are 9 tips on how to become a better listener in business.