Nowadays, I think we can all agree that you can’t count on quality customer service anymore, but you would hope that the people who are supposed to be serving you wouldn’t go out of their way to humiliate you. Unfortunately, that’s what happened to Christine Duran, Christina Huerta and Isabel Robles when they went out for dinner together recently.
According to the Huffington Post, the ladies checked out Chilly D’s Sports Lounge, part of the Cameo Club Casino in Stockton, Calif. where they were surprised to find that someone at the restaurant, when inputting their order and printing out the bill, labeled them ON the check as “Fat Girls.” When the women saw it, they couldn’t believe their eyes. In an interview with ABC affiliate News 10, Christine Duran commented on her initial shock:
“I got the bill, and I was like, why does the receipt say, ‘fat girls?’. At first, her friends didn’t even believe her. “[Huerta] was like, ‘You’re lying,’ And I was like, ‘No, I’m serious. Look at it.’ She was like, ‘fat girls?’”
The women didn’t receive the serious response they were hoping for from employees or management either. When their waiter came back and they confronted him about the insult on their check, he claimed to not know anything about it, and that another man, named Jeff, handles the checks. When a manager was called, he arrived to their table to hear of the incident, and almost started laughing. And if that wasn’t bad enough, the women were disappointed that he didn’t offer to cover their meals, but instead gave them the Kanye shrug and told them he could take a percentage off of their bill, but that was about it.
In the video done by News 10, the women definitely seemed upset by what happened, with Isabel Robles in tears saying, “It’s not funny…I can see it over and over again. They called us fat girls. It’s something we’ve got to deal with…” But hopefully the lengthy apology provided by Chilly D’s on their Facebook page might provide them some sort of relief for the very disrespectful incident.
“I completely understand why they were hurt by what was written on their receipt and that type of treatment isn’t tolerated. Also there will be no tolerance in the future, guaranteed. Everyone is welcome in our establishment, my family built this business so that the community of Stockton would have a safe and fun place to hang out and come together. My hope is to heal our newly tarnished reputation so that everyone feels safe and welcome again. And if these ladies would like to meet with my family and I, so that we can personally apologize, we would really like to do that, because we do not want anyone to have an experience like this.”
This is like the umpteenth time that someone has been called something negative on their check after patronizing a business. Whether it’s a racial slur or just a nasty judgement, it’s occurring more and more these days. And what really bothers me is how many people have commented on this story on the Huffington Post and declared that the women were too sensitive, and that the worker (who was a newer employee and has been suspended until management finishes their “investigation”) was only calling it how he saw it. They were in physical appearance, “fat girls,” so why get pissed off when someone else takes notice of it, right? Wrong. When people come into a place of business and spend their money and are minding their business, they shouldn’t be joked about and embarrassed because you can’t find anything better to do with your time at work. That ish is extremely tacky and unprofessional, and whether or not people believe them to be fat, it wasn’t the employees place to point that out for them. Just bring the drinks, the food, and get some business already…