There are various reasons for conflict, says the article, including: differing values, opposing interests, personality clashes, poor communication and personal problems.
1) Think Positive: “First assume positive intent on the part of your co-worker. Seek to understand their perspective,” advises Mary-Frances Winters, president and founder of The Winters Group, an organization development and diversity-consulting firm.
2) Listen, Then Speak Out: “Believe it or not, just listening to an employee’s issue is the first and most important step in resolving conflict. You should simply listen to all parties involved to completely understand the nature of conflict, and then start troubleshooting solutions,” notes Notre Dame.
3) Me, Me, Me: “Use “I” language instead of ‘you’ language. Tell the other person how you feel…When you use you language you put the other person on the defensive,” Winters tells us via chat.
4) Don’t Delay: “Address the conflict immediately. Otherwise, the situation could escalate and could affect employee performance. Just make sure not to address the situation too quickly or without careful consideration,” adds the Notre Dame blog.
5) Take A Deep Breathe: “Do not try to solve a conflict when you are emotionally upset. Wait until you have calmed down to have the discussion. Take a deep breath, go someplace else and collect your thoughts,” offers Winters.