It came to me pretty fast that not only did you opt OUT of apologizing for the flub, but you made it clear that you didn’t care about the lack of customer service you gave by shrugging and saying, “Cool.” You would have thought I’d pulled a Gina from “Martin” on you and asked for every brown sandal in the store in a 9 1/2. You don’t have to be extremely sad and upset about making mistakes, but to act like you were being held back and that it’s no sweat off your back is messy behavior. Even in retail. But you aren’t the first person I’ve seen act in a similar manner.
I can’t tell you how many times I’ve watched people ki ki it up (laugh and play around) with a line full of customers at Wendy’s and then get mad when someone asks for some barbecue sauce. And I can’t forget about the group of young people who stood around talking about what they wanted to eat for lunch while I struggled to wade through a pile of unfolded jeans thrown everywhere at Target. Damn. I shouldn’t have to feel like I’m bothering you because I’m asking for your help. Nor do I feel comfortable trying to help an older woman understand jean measurements at the Levi’s store because sales associates are busy standing around the counter chatting (but have the nerve to only have one person ringing people up!). That’s not my job! I even have a Facebook friend who talked for months on end about trying to get a job, any job and now he has one at Starbucks. But I was informed of the fact that rather than being a cheerful worker, he prefers to give people the wrong orders, argue with them about it, sit on the counter during work hours, and just act a fool in general. But you wanted to work so badly, right?
In this day and age, there are so many people looking for work who need it and want it. However, on the flip side, we have too many people who claim they want to work, and get jobs with decent pay, nice discounts and more, but act as though asking them to do their job is like asking for them to help a sista get a good kidney for the low.
While at the register being rung out for a for a clutch for my mother, I had played with the idea of possibly informing the manager at Aldo of the young woman’s help, or lack thereof (especially after the manager asked who helped me…). But as I said, I used to work in customer service, and I know everybody doesn’t give perfect service all of the time. And in reality, what would have really been done about my complaint? I spared the dramatics, took my bag and left. But it’s a shame what passes as “service” these days. I’m not asking you to share your discount with me, or asking you to take the time to explain Einstein’s theory of relativity to me. I just want you to do your job. Is that so much to ask?
The Disgruntled Customer
More on Madame Noire!
- Where Are They Now? The Cast of “New York Undercover”
- FLAT CHANCE!: Keep Your Feet Fly In These Flats – EDITOR PICKS
- Remember Adebisi From Oz? Did You Know He Was A Skinhead!
- True Life: He Proposed to Me!
- Made For T.V. Moms: Our Favorite Reality Show Mothers
- And This Is How You Shut Someone Down On-Air Without Being An Angry Black Woman
- Bonjou! 8 Famous Folks You Might Not Have Known Were Creole